Ola’s Customers Report Chock-full of Issues with its Electric Scooters

Riders Report Serious Issues with Ola’s Electric Scooters →

Pradip K. Saha has a fantastic article up on The Morning Context about the issues plaguing Ola’s Electric Scooters:

At least 10 people The Morning Context spoke with complained of the scooter switching off with more than 20, 30 even 50 km range left. “You will never get the last 10-20 km. No one gets it,” says Karthik Varma from Visakhapatnam. “I am part of multiple Ola owner groups and I haven’t found a single person who hasn’t faced this issue.”

These are not experiences any automaker worth its salt would want its customers to go through. But barely two months since deliveries have started, Ola Electric is bursting at the seams. Multiple groups on Twitter, Facebook and Telegram are packed to the brim with complaints from aggrieved consumers. There are obvious issues around range—many customers complain that they aren’t getting even 100 km per charge, compared with the promise of 181 km—and delays in delivery, registration and insurance processes.

I have heard similar things from a few different customers. Almost every single customer I’ve spoken to has mentioned the issue where the range available displayed on screen is never in sync with how much juice is left in the scooter itself. Ola’s handling of the release of its S1 Pro has really put a dent into how prospective customers are going to perceive the EV market, with many already calling it “not ready for practical use.”

Meanwhile, I have to give major props to Ather. I’ve owned the 450X (in the form of a Series 1) for about 14 months now and I’ve never had an issue with the battery or range. If it says 25km on the display, it’s what I’m roughly going to get. The only real annoyances I’ve had are with its software stack, which thankfully works independent of the scooter. I’ve ran into a couple of instances where the display would go off and the screen would restart, but the scooter continues to run without issues. You don’t get to this behavior without having tested and re-tested for months in a row.